No Parallel Imports
At Skippersmate we are proud to say we provide brand-backed New Zealand warranties and or support on every product we sell. With a brand-backed warranty you have the peace of mind that - in the event of fault or defect - your purchase is eligible for repair and replacement by the manufacturer or authorised NZ repair centres.
Some online-only retailers are short term operators, many operating for only a few months or years before closing shop. Their customers are left unsupported, with no point of contact; without an official warranty repair or replacement of a faulty product. This is why Skippersmate has never hide behind a user name - our contact page is always open, our contact number available 24x7.
Before you invest your hard earned cash, ask yourself: would you buy a product from a company without a reputable history and that cannot offer the manufacturer's warranty?
Know that when you purchase through Skippersmate you're also supporting other New Zealand businesses, such as our freight carriers, the warehouse staff, wholesalers and repair centers. You are helping not just us but many kiwi businesses grow!
What if I purchase through a online-only shop offer than Skippersmate.co.nz?
Many New Zealand online only shops choose to import products through third parties and have no relationship with official dealers or manufacturers, products that come through these channels are known as 'parallel imports' or 'grey market' products. These products are not intended for the New Zealand market and may have different specifications from a product designed for the New Zealand market, exclude official accessories and documentation and offer no official warranty.
Many sellers will deliberately not advertise the fact that they are selling parallel imported products.
Parallel importers often try to hide the fact they are not selling products obtained through official channels with official manufacturer backed warranties.
The following terms indicate that the product is a parallel imported product.
- Direct Import
- Import Model
- Warranty via Seller
- NZ Seller Warranty
- Parallel Import
- Gray/Grey Market
However parallel importers will often not even use such terms.
If in doubt ask the seller directly: "Is this a parallel import?"