Shipping - Covid 19 Updates
COVID-19 UPDATE: 6th May 2020
Is my item warehoused in New Zealand or Australia?
In recent times, we have acquired a new location in Wiri - Auckland for a selected range of products. Most of our ACR & KTi PLBs are stored there, along with a few Vortex Optics items. The remaining stock is sent from Australia.
How do I know which warehouse the order is being shipped from?
We will endeavor to highlight the location with each item's listing details, however if you need to know, please just contact us by Chat, email or phone and we can help out very quickly.
If this is not a major concern, our tracking emails will identify the country location.
How soon do you send the order?
Item(s) will be shipped within 2 working days (expect Public Holiday and Weekend) after receipt of a verified payment.
Can I pick it up in New Zealand and if so where?
Our only warehouse in New Zealand is at Wiri (Auckland) and there is a limited range available. Please contact us before ordering so that we can confirm stock availability and re-arrange a time & day for collection.
How soon will the order arrive to my address?
It normally takes around 2-5 working days (not including public holidays and weekends) for parcels to arrive, HOWEVER, due to the current crisis, some parcels from Australia are taking over 9 business days.
Who do you use for shipping?
Most parcels are sent with Australia Post / NZ Courier Post from our Brisbane / Melbourne warehouses or for some selected items (mainly ACR & KTi PLBs), from Auckland.
What if I am not home?
PLEASE NOTE: For most high valued parcels, we provide a Track and Signature delivery service. For security and guaranteed parcel receipt to clients, we prefer to not "Safe Drop Without Signature" or "Leave in letterbox or at front door".
The delivery will be redelivered to either a post office for collection or another attempt will be made by the courier to delivery to you.
Our address is registered for "Authority To Leave" (ATL) parcels. Is that an issue?
If a parcel is signed off by the driver, we consider the parcel is delivered to you and we are no longer responsible for its ownership. In many cases someone else in the household has taken possession of the parcel and forgotten to tell you.
What if it has not arrived?
Please contact us after 15 working days if you have not received your item(s), or refer to the tracking emails sent and contact NZ Courier Post locally.